123 Live Help can integrate with your own user database, like that of your forum, or portal system.

The modes of integration with other databases are:
None - not using any integrated database to authenticate a user, can only login as guest.
MySQL - using MySQL database.
Oracle - using oracle database.
ODBC - using ODBC DSN to connect to a database
Common - using all kinds of database, advanced setting
URL - using web URL to authorize user's login information.
Choose the integration method you need and click Configure, you may configure the relevant information in the integration panel that appears later.