Support Center

1. Email Support
For technical questions.
For purchasing questions.
For marketing questions.

Send us your support questions via emails and we will receive tickets accordingly in the CRM system.

If you have already purchased 123FlashChat license or host, please attach your name, billing email address and user license type, etc. We will answer questions in priority order. The unlimited users ultimate license has the highest priority.

Please also note that if you post a second message on this issue, your ticket will move back to the end of the waiting queue.

Chat Serivce


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3. Live Support

The sales representatives are available 7*24 (7 days a week, 24 hours a day), while the technical support team is only available on email/ticket system for efficiency sake. However, we do have 7*24 emergency support for our hosting users. If your chat room is experiencing any down time, please contact our sales to get in touch with our engineers, and our engineers will be right with you to get it up and running again.

Phone Support: (408)-728-6398(USA), +44-20-3286-1986 (UK), +852-8121-1988(HK)

FAX Support: +86-21-54723677

Skype support: flashchat

Request a Call Back

4. Online Document

Please check FAQ before asking questions.

123FlashChat User Manual (HTML edition)

123FlashChat Client Help

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